Billing and Usage Policy

Effective Date: February 26, 2026

1. Billable Minute Definition

A Billable Minute is each started minute of inbound call overflow handling processed through LeadRescuePro telephony and AI workflows after handoff conditions are met. Partial minutes are rounded up to the next whole minute.

2. Billing Start

Setup billing starts when the one-time $997 setup checkout is completed. Subscription billing starts when the $199/month base subscription is activated. Metered billing starts when live overflow routing is active and usage events are recorded.

3. Metered Usage Calculation

Metered usage is calculated from system and provider call-event records, including telephony session metrics and usage event logs. Each usage record can be tied to a unique source reference for billing traceability.

4. Overage Calculation

Usage Charges are calculated as Billable Minutes multiplied by $0.50 per minute. Billable Minutes are rounded up from call duration seconds to the next whole minute.

5. Invoice Timing and Pre-Charge Notice

Subscription fees are billed in advance on the billing cycle date. Usage is billed in arrears after each billing cycle. Invoices and billing notices are delivered electronically using account and payment processor records.

6. Accepted Payment Methods

Payments are processed through Stripe using approved payment methods enabled for the account.

7. Tax Responsibility

Clients are responsible for all applicable taxes, duties, and governmental assessments associated with Services, excluding taxes based solely on LeadRescuePro net income.

8. 48-Hour Grace Period

Failed payment events may receive a 48-hour grace period before service suspension. Services may be suspended after grace expiration if unpaid balances remain.

9. Reactivation Fee

Reactivation after suspension may require payment of all outstanding balances and a reactivation fee.

10. Disputes and Chargebacks

Billing disputes must be submitted in writing to [email protected] before chargeback initiation. Undisputed amounts remain due by invoice due date.

11. Transparency Records

LeadRescuePro maintains usage records and billing references to support invoice transparency and dispute review. Clients are responsible for reviewing invoices promptly.

Support Contact: [email protected]