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Plumber overflow call answering model

Your team controls when callers reach the dedicated AI receptionist number: overflow, after-hours, campaigns, or forwarding rules.

Routing logic in plain English

Caller reaches your configured path

Direct, campaign, overflow, or after-hours calls can be routed to the dedicated number.

Dedicated number routing

Route calls to the AI receptionist number only when your team wants coverage.

Missed call fallback to AI

AI performs short intake and confirms callback expectation.

Lead pushed to pipeline

Status, urgency, and summary are logged for office follow-up.

Deterministic guardrails

  • No silent drops: failures route to voicemail fallback path
  • No cross-account mixing: usage and leads are account-scoped
  • No unsolicited customer-facing outbound calls; audit follow-up starts by phone, with an optional calendar after the request
  • No call recording in v1

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